Return Policy

RETURN POLICY

At Souq Al Mart, we want you to be completely satisfied with your purchase. If you are not, you may return your order under the following conditions:

1. ELIGIBILITY FOR RETURNS:

  • Returns must be initiated within 14 days of receiving the order.

  • Items must be unused, in their original packaging, and with all included accessories.

2. NON-RETURNABLE ITEMS:

  • Perishable goods, personal hygiene products, and customized items.

  • Items purchased on final sale are not eligible for return.

3. RETURN PROCESS:

  • Contact our customer service team to request a return authorization.

  • Pack the item securely and send it to the return address provided.

  • Customers are responsible for return shipping fees, unless the item was defective or incorrect.

CONTACT INFORMATION: